Cheat sheet: Communication Patterns by Jacqui Read
A quick-reference guide to the key principles from the book Communication Patterns.
Diagram Principles
The right amount of detail depends on who will be reading the diagram
Make diagrams serve a single purpose - split them if needed
Tips for Technical Documents
Begin with the key points
State the scope and non-scope explicitly
Define the intended audience
Specify required prerequisite knowledge or reading
Techniques for Influencing and Persuading
Thoughtful pauses
Give options
Repetition
Useful Tools for Knowledge Management
Tags and metadata
Embedding and referencing
Flat structure
Templates and checklists
Layers
November 2, 2025 ∙